Refund policy
What is your Policy on Returns / Exchanges / Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Can I cancel my order?
Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
How long does it take to process a refund?
Processing a refund can take up to 7-10 business days.
How do I return my package?
For a refund or replacement, please contact us here.
Who to contact?
You can reach out at any time by sending us a message ..
- Customer Changed Their Mind: Returns or exchanges for reasons like ordering the wrong size or item are at your discretion. We do not offer free reprints or refunds in these cases.
- Claims for Misprinted/Damaged/Defective Items: These must be submitted within 14 days after receiving the product. Claims for packages lost in transit must be submitted within 14 days after the estimated delivery date.
- Wrong Address or Unclaimed Shipments: If an insufficient address is provided, the shipment will be returned to the warehouse facility, and you will be liable for reshipment costs. Unclaimed shipments are returned to the facility, and you will be liable for reshipment costs.
- Returned by Customer: we do not refund orders for buyer’s remorse, except for customers in Brazil who have the right to cancel their order within 7 days of receiving it.